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Terms of Service

Last updated: February 5, 2026

1. Agreement to Terms

By accessing or using BrokerMail ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and BrokerMail ("we," "our," or "us") governing your use of the Service.

2. Description of Service

BrokerMail is an email outreach platform designed for mortgage professionals. The Service allows you to:

  • Create and manage email campaigns
  • Send emails to mortgage brokers through your connected email account (Gmail or Outlook)
  • Schedule email sends and manage contact lists
  • Track campaign performance and analytics

3. Account Registration

To use the Service, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access to your account

You are responsible for all activities that occur under your account.

4. Subscription and Payment

4.1 Subscription Plans

We offer various subscription plans with different features and email quotas. Current pricing is displayed on our website and may be updated from time to time.

4.2 Billing

  • Subscriptions are billed monthly in advance.
  • Payment is processed securely through Stripe.
  • All fees are non-refundable except as required by law.
  • You authorize us to charge your payment method on a recurring basis.

4.3 Cancellation

You may cancel your subscription at any time. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period.
  • No prorated refunds will be issued for unused time.
  • Your account will be downgraded to the Free tier after the billing period ends.

4.4 Price Changes

We may change subscription prices with 30 days' notice. Continued use of the Service after price changes take effect constitutes acceptance of the new prices.

5. Acceptable Use

You agree to use the Service only for lawful purposes. You must NOT:

  • Send spam, unsolicited emails, or violate anti-spam laws (CAN-SPAM, GDPR, etc.)
  • Send emails containing malware, phishing attempts, or fraudulent content
  • Impersonate another person or entity
  • Use the Service for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service or servers
  • Scrape, harvest, or collect data from the Service without permission
  • Resell, sublicense, or share your account with third parties
  • Send emails that violate the terms of your email provider (Google, Microsoft)

Email Compliance: You are solely responsible for ensuring your email campaigns comply with all applicable laws and regulations, including CAN-SPAM, GDPR, and any industry-specific requirements for mortgage professionals.

6. Email Provider Terms

When you connect your Gmail or Outlook account to the Service, you must also comply with the terms of service of those providers:

We are not responsible for any actions taken by Google or Microsoft regarding your email account, including suspension or termination due to policy violations.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by BrokerMail and protected by copyright, trademark, and other intellectual property laws.

You retain ownership of content you create using the Service (email templates, campaigns, etc.). By using the Service, you grant us a limited license to use, store, and process your content solely to provide the Service to you.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not guarantee any specific results from using the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROKERMAIL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless BrokerMail and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable laws or regulations
  • Content you send through the Service

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include:

  • Violation of these Terms
  • Suspected fraudulent or illegal activity
  • Non-payment of subscription fees
  • Extended periods of inactivity

Upon termination, your right to use the Service will immediately cease. We may delete your data in accordance with our Privacy Policy.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved in the state or federal courts located in Florida, and you consent to the personal jurisdiction of such courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date.

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@brokermail.io