1. Introduction
BrokerMail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email outreach platform and related services (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you create an account.
- Profile Information: Email signature, company logo URL, and timezone preferences.
- Email Content: Email templates and campaign content you create.
- Payment Information: Billing details processed securely through Stripe (we do not store your full credit card number).
2.2 Information from Third-Party Services
- Google OAuth: When you connect your Gmail account, we receive your email address and permission to send emails on your behalf.
- Microsoft OAuth: When you connect your Outlook account, we receive your email address and permission to send emails on your behalf.
Important: We only request permission to send emails. We do not read, store, or access your inbox, contacts, or any other email data.
2.3 Automatically Collected Information
- Usage Data: Information about how you use the Service, including pages visited and features used.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP address, access times, and referring URLs.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Send emails on your behalf through your connected email account
- Process payments and manage your subscription
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and fraud
4. Data Storage and Security
Your data is stored using industry-standard security measures:
- Database: Data is stored in MongoDB with encryption at rest.
- Transmission: All data is transmitted over HTTPS/TLS encryption.
- Authentication Tokens: OAuth tokens are stored securely and encrypted.
- Access Controls: Access to user data is restricted to authorized personnel only.
While we implement safeguards to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in these circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., Stripe for payments, MongoDB for database hosting).
- Legal Requirements: If required by law, court order, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission.
6. Your Rights and Choices
You have the following rights regarding your data:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your account and data.
- Disconnect: Revoke email account connections at any time through your profile settings.
- Export: Request an export of your data in a portable format.
To exercise these rights, contact us at support@brokermail.io.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.
Campaign send history and analytics may be retained in anonymized form for up to 12 months after account deletion.
8. Third-Party Services
The Service integrates with third-party services that have their own privacy policies:
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@brokermail.io